Quick Installation Guide
TU2-EX5
Troubleshooting
Q1: My computer does not detect my USB peripheral device when I plug it into
the TU2-EX5. What should I do?
A1: First, verify the USB device on the host computer are installed properly. Right
click on My Computer -> Properties. Click on Hardware, then Device Manager.
Double click on Universal Serial Bus Controllers. Make sure that Generic USB
Hub is listed and there is no yellow question mark or exclamation point. Second,
try plugging the device into a different USB port on the computer.
Q2: My USB peripheral is getting less than 480Mbps data transfer rate when
connected through the TU2-EX5. What should I do?
A2: First, verify that the TU2-EX5 is connected to a USB 2.0 port on your
computer. Second, make sure that your USB peripheral device supports USB 2.0.
Q3: Can I cascade 2 or more TU2-EX5 together?
A3: You can cascade a total of five TU2-EX5 units together.
IIf you still encounter problems or have any questions regarding the TU2-EX5, please
contact TRENDnet's Technical Support Department.
Certifications
This equipment has been tested and found to comply with FCC and CE Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received.
Including interference that may cause undesired operation.
Waste electrical and electronic products must not
be disposed of with household waste. Please
recycle where facilities exist. Check with you
LocalAuthority orRetailer forrecycling advice.
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV
INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.
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Limited Warranty
TRENDnet warrants its products against defects in material and workmanship, under
normal use and service, for the following lengths of time from the date of purchase.
TU2-EX5 - 2-Year Warranty
If a product does not operate as warranted above during the applicable warranty period,
TRENDnet shall, at its option and expense, repair the defective product or deliver to
customer an equivalent product to replace the defective item. All products that are
replaced will become the property of TRENDnet. Replacement products may be new or
reconditioned.
TRENDnet shall not be responsible for any software, firmware, information, or memory
data of customer contained in, stored on, or integrated with any products returned to
TRENDnet pursuant to any warranty.
There are no user serviceable parts inside the product. Do not remove or attempt to
service the product through any unauthorized service center. This warranty is voided if
(i) the product has been modified or repaired by any unauthorized service center, (ii) the
product was subject to accident, abuse, or improper use (iii) the product was subject to
conditions more severe than those specified in the manual.
Warranty service may be obtained by contacting TRENDnet office within the applicable
warranty period for a Return Material Authorization (RMA) number, accompanied by a
copy of the dated proof of the purchase. Products returned to TRENDnet must be pre-
authorized by TRENDnet with RMA number marked on the outside of the package, and
sent prepaid, insured and packaged appropriately for safe shipment.
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WARRANTIES EXCLUSIVE: IF THE TRENDNET PRODUCT DOES NOT OPERATE
AS WARRANTED ABOVE, THE CUSTOMER’S SOLE REMEDY SHALL BE, AT
TRENDNET’S OPTION, REPAIR OR REPLACEMENT. THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRENDNET
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF TRENDNET’S PRODUCTS.
TRENDNET SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES
NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S
MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE
RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER
HAZARD.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW TRENDNET
ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER
BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF
INFORMATION OR DATE, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,
PERFORMANCE, FAILURE, OR INTERRUPTION OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND
OF THE PURCHASE PRICE PAID, AT TRENDNET’S OPTION. THIS DISCLAIMER OF
LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED
HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Governing Law: This Limited Warranty shall be governed by the laws of the state of
California.
Note: AC/DC Power Adapter, Cooling Fan, and Power Supply carry 1-Year Warranty
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TRENDnet Technical Support
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US Canada
Toll Free Telephone: 1(866) 845-3673
24/7 Tech Support
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Europe (Germany France Italy Spain Switzerland UK)
Toll Free Telephone: +00800 60 76 76 67
English/Espanol - 24/7
Francais/Deutsch - 11am-8pm, Monday - Friday MET
Worldwide
Telephone: +(31) (0) 20 504 05 35
English/Espanol - 24/7
Francais/Deutsch - 11am-8pm, Monday - Friday MET
Product Warranty Registration
Please take a moment to register your product online.
3135 Kashiwa Street
Torrance, CA 90505
USA
Copyright ©2006. All Rights Reserved. TRENDnet.
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